At Cocoa Savage Nails, client satisfaction is my top priority. Every service is performed with care, precision, and professional-grade products. If you are dissatisfied with your service, I encourage you to contact me as soon as possible so I have the opportunity to make it right.

​

Service Corrections

​

If you experience an issue related to workmanship (such as lifting, chipping, or another service-related concern), please notify Cocoa Savage Nails within 48 hours of your appointment. Whenever appropriate, a complimentary repair or service correction will be offered before a refund is considered. Repairs must be scheduled within the timeframe provided and are only available for issues resulting from the original service. Damage caused by accidents, improper aftercare, excessive force, or normal wear and tear is not eligible for complimentary repairs.
 

I strive to provide every client with exceptional service and a high-quality experience. If a refund is approved, the following policy applies:

​

Refund Eligibility

​

Refunds are issued at the sole discretion of Cocoa Savage Nails after the service has been reviewed. Not all services qualify for a refund.

​

Card Payments

​

If a refund is approved for a service paid by credit or debit card, the refund will be processed only to the original card used for payment, as a secure payment method is kept on file. Refunds cannot be issued to a different card, in cash, or through another payment method.

​

Cash Payments

​

Services paid for in cash are not eligible for refunds. Because no electronic payment method is available to reverse the transaction, cash payments cannot be refunded under any circumstances.

​

Processing Time

​

Approved refunds issued to a credit or debit card may take 3–10 business days to appear on your statement, depending on your financial institution.

​

By booking an appointment and receiving services at Cocoa Savage Nails, you acknowledge that you have read and agree to this Refund Policy.